imdad - About Us

For 34 years, Imdad has been a leading aesthetic equipment supplier and distributor in the Middle East , providing advanced aesthetic technologies to over 2,100 clinics through 16 offices across 9 countries in the region. As the exclusive distributor of Candela and Top Tier global partners in the Middle East, we have been carefully selecting the technologies that are most suitable to cater to our region’s specific skin type demands, which has helped us become the comprehensive solutions provider that we are today. Our long-term relationships with clients transcend the transactional aspect and go deeper into working together to actualize the region’s potential in aesthetic medicine, guiding each clinic to fulfill that potential, and helping them build a reputation of excellence while increasing their return on investment.

Optimized workflow

Our operations are designed to ensure our clients minimal business-flow interruption, and our up-time of 99.7% across 9 countries attests to that. In 2025, we achieved an 82% first-time fix rate across 18,000 service visits in 85 cities. Whether based in Tabook, Salalah, Jazan, Jahra, we serve all clients with the same level of efficiency. Additionally, our forecasting and warehousing systems in 23 spare parts centers that are strategically located to serve all Regions, allow us to deliver 98% of requested spare parts and consumables within 1 day of ordering.

Our operational strength supports thousands of aesthetic clinics with reliable equipment, rapid maintenance, spare-parts availability, and minimal downtime—reinforcing Imdad’s role as a leading aesthetic equipment supplier and distributor and exclusive Candela Medical distributor in the Middle East. By ensuring minimal downtime, rapid spare-parts delivery, and service coverage across the Middle East Region, we safeguard the performance of advanced technologies.

Growing your business

With over 7,100 aesthetic devices installed and more than 21 million patient treatments, we turn trusted technology into long-term growth opportunities for our clients. As a leading aesthetic equipment supplier and distributor in the Middle East, we help clinics select the right technologies, expand their treatment offerings, and achieve their short- and long-term business goals.

As the exclusive distributor of Candela Medical across key Middle Eastern markets, including the UAE and Saudi Arabia, alongside other leading global aesthetic brands, Imdad delivers tailored solutions that enhance clinical capabilities, strengthen competitive positioning, and support sustainable business growth.

Knowledge Transfer

With 34 years of regional expertise, Imdad supports doctors and practitioners with comprehensive clinical training designed to ensure the safe, effective, and optimal use of the aesthetic technologies we supply.

Our training programs cover the full spectrum of aesthetic devices and laser technologies in our portfolio, with a strong emphasis on Candela Medical’s pioneering technologies, alongside innovations from our other leading global partners. Through hands-on clinical training and flexible, exam-driven e-learning programs, we help practitioners operate according to manufacturer standards and maximize treatment outcomes.

Our support extends beyond practitioners to patients. Through targeted treatment awareness and marketing campaigns, we help educate patients, support informed decisions, and build demand for advanced aesthetic treatments

Digital Transformation

Digital accessibility is central to delivering faster, more efficient service to our clients. As part of our digital transformation journey, Imdad introduced the Imdadi service portal, e-Learning platform, and e-Store, creating a connected digital ecosystem for aesthetic professionals across the region. Through these platforms, clients can conveniently access aesthetic devices, consumables, spare parts, training, and technical support from Candela Medical and our other leading global partners. By combining digital innovation with our expertise as a leading aesthetic equipment supplier and distributor in the Middle East, Imdad simplifies access to essential products and services, reduces response times, and helps clinics maintain operational efficiency with minimal disruption.

We Qualify

It all starts with the correct technology solution.
Our extensive knowledge of aesthetic medicine and expertise of the local market positions us to qualify with our clients the best solutions for their business.

We Support

Our dedicated resources support our clients to attain the most successful clinical & operational performance. The more the technology has to offer, the more vital is the proficiency in utilizing its full capabilities.

We Review

Business performance progresses through continuous reviews, we work together with our clients to review their achievements and address any gaps between their business goals, actual performance and, potential.

1991

Imdad was established

1993

Installed first dermatology laser in the Middle East

1995

Introduced microdermabrasion to the Middle East

1997

Launched 1st body contouring & 1st Er:YAG technologies

1998

Launched today's number one hair removal laser in the world & 1st Q-switched Alexandrite

2001

Installed the 100th aesthetic laser system